Privacy Policy.

What NY Agency collects through nyagency.us and our services, why we collect it, and who we share it with.

Last updated: October 20, 2026

1. Who We Are

NY Agency is an advertising and marketing agency at 5808 Raleigh Lagrange Road, Memphis, TN 38134. This policy covers nyagency.us and the services we provide. “We,” “us,” and “our” mean NY Agency.

2. Information You Give Us

• Contact form: your name, email, phone, business name, what you need, your monthly ad budget, and your message.
• Booking a call: the details you enter in our booking calendar, such as your name, email, phone number, and any answers you give.
• Checkout: your first and last name, business name, email, phone, and the package you’re buying. Your card details are entered into Stripe’s secure payment form and go straight to Stripe.
• As a client: access to your ad accounts and other platforms, brand materials, offers, and anything else you choose to share so we can run your campaigns.

3. Information Collected Automatically

• Security records: our server records your IP address when you use our forms or checkout, to block spam and abuse and to help prevent fraud. Short-term records used to limit repeated attempts are deleted within 24 hours.
• Server logs: like most websites, our hosting provider keeps standard logs such as IP address, browser type, and the pages requested.
• Bot protection: our contact form may use Cloudflare Turnstile, which checks browser and device signals to tell people apart from bots.
• Payments: Stripe collects device and payment information during checkout to process your payment and prevent fraud.

4. Cookies and Similar Technologies

We don’t use advertising or analytics cookies or tracking pixels on nyagency.us. The site keeps a small note in your browser’s session storage so the opening animation doesn’t replay on every page. It holds no personal information and is cleared when you close the tab.

Stripe, Cloudflare, and the provider of our booking calendar may set their own cookies to run secure payments, bot protection, and scheduling. Our staff-only admin area uses a sign-in cookie. If we add analytics or advertising tools in the future, we’ll update this policy first.

5. How We Use Information

• To answer your questions and schedule calls.
• To process payments, send receipts, and keep billing records.
• To deliver our services, including setting up, running, and reporting on your campaigns.
• To contact you about your inquiry, booking, order, or account.
• To keep our website and systems secure and to prevent spam and fraud.
• To meet our legal, tax, and accounting obligations.

We don’t sell your personal information, and we don’t share it with other companies for their own marketing.

6. Calls, Texts, and Emails

If you give us your phone number or email, we may call, text, or email you about your inquiry, booking, order, or service. Message frequency varies, and message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. You can unsubscribe from marketing emails at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

7. Who We Share Information With

We share information only with service providers that help us run our business, and only what they need to do their job:

• Stripe, for payment processing.
• Cloudflare, for bot protection on our forms.
• Hostinger, for website hosting and email.
• Our scheduling and CRM provider, for our booking calendar, follow-up, and client communication.
• Google Fonts, which supplies the fonts on our pages and receives your IP address when they load.
• Advertising platforms such as Meta, Google, and TikTok, when we run campaigns for you inside your ad accounts.

If you dispute a payment, we share your order details, your acceptance of our Terms and policies at checkout, our communications with you, and records of the work we did with Stripe and your card issuer so they can review the dispute.

We may also share information with our accountants and legal advisers, when the law requires it, to protect our rights or prevent fraud, or as part of a sale or merger of our business.

8. Information We Handle for Our Clients

When we run lead-generation campaigns for a client, people who respond to those ads and forms share their details with that client. We process that information on the client’s behalf and follow the client’s instructions to qualify leads, deliver them, and, when included, follow up and schedule appointments. The client’s own privacy policy governs that information. If you responded to an ad we ran for one of our clients, please contact that business directly. We’ll help them with your request.

9. How Long We Keep Information

• Messages and call bookings: up to 2 years after our last contact, unless you become a client.
• Orders and payment records, including your acceptance of our Terms and policies at checkout: 7 years, for tax, accounting, and payment disputes.
• Client materials and account access: for as long as we work together. We remove our access when the engagement ends and delete or return materials on request.
• Short-term security records: 24 hours.

10. How We Protect Information

Our site runs on HTTPS. Card payments are processed by Stripe, a PCI DSS Level 1 certified payment provider: your card details are encrypted, sent directly to Stripe, and never stored on our servers. Our records are stored outside the public website, and our admin area is password-protected and limited to authorized staff. No method of transmission or storage is completely secure, but we work to protect your information and limit who can see it.

11. Your Choices and Rights

You can ask us what information we hold about you, ask us to correct or delete it, and opt out of marketing messages at any time. Email info@nyagency.us or call (307) 288-4353. We’ll confirm your identity and respond within 30 days. Some information may need to be kept for legal, tax, or fraud-prevention reasons.

Depending on where you live, state law may give you additional rights. We won’t treat you differently for using any of them.

12. Children

Our website and services are for businesses and are not directed to children under 13. We don’t knowingly collect personal information from children. If you believe a child has sent us information, contact us and we’ll delete it.

13. Visitors Outside the United States

We’re based in the United States, and our service providers may process information in the United States and other countries. If you use our website from outside the United States, your information will be handled in the United States.

14. Changes to This Policy

We may update this policy from time to time. When we do, we’ll change the “Last updated” date above, and we’ll make significant changes clear on this page.

15. Contact

Send privacy questions or requests by email, phone, or mail: